339 bat's Privacy Policy
This policy provides a full description of how personal information collected through your registration and use of the 339 bat platform is stored, processed, and kept secure.
1 Introduction and Applicability
339 bat is an online betting and casino platform that provides services to users in Bangladesh. This privacy policy sets out how 339 bat collects personal information from its users, how that information is processed, and under what circumstances it may be disclosed.
By using 339 bat's website, mobile application, or any other digital channel, you are considered to have accepted the terms of this policy. Please read this policy carefully before using the service. This policy is an integral part of our Terms and Conditions and both documents should be read together.
This policy applies only to information collected through the 339 bat platform. It does not apply to third-party websites or applications.
2 Data Collection
339 bat collects two types of information: information you provide voluntarily and information collected automatically through your use of the platform.
2.1 Information Provided Directly
The following information may be collected during account registration and use of the service:
- Full name and date of birth (for age verification)
- Mobile number and email address
- National ID or passport details (for identity verification)
- Payment method details for deposits and withdrawals (bKash, Nagad, Rocket, Upay)
- Account preferences and contact information
2.2 Automatically Collected Information
The following information may be collected automatically during use of the platform:
- Device type, operating system, and browser version
- IP address and login duration
- Usage patterns on the platform and preferred game categories
- Transaction history and betting activity
- Information collected through cookies and similar tracking technologies
3 Purpose of Data Use
339 bat uses collected information only for specific and legitimate purposes. Your information will not be used for any purpose not described in this policy.
3.1 Primary Purposes
- Creating, managing, and verifying accounts
- Processing deposit and withdrawal transactions
- Delivering betting and gaming services smoothly
- Providing customer support and resolving technical issues
- Detecting fraud and ensuring account security
3.2 Additional Purposes
- Improving and personalising the service based on your preferences
- Sending relevant promotional information and bonus offers (with your consent)
- Analysing and improving the technical performance of the platform
- Complying with responsible gaming guidelines
- Meeting legal obligations
At 339 bat we follow responsible gaming principles, and we may use your information to identify gaming-related risks and provide the necessary support.
4 Cookies and Tracking Technologies
339 bat uses cookies and similar tracking technologies on its platform. Cookies are small text files stored in your browser that help improve your experience with the service.
4.1 Types of Cookies
- Essential cookies: Required for login sessions and security; without these the platform will not function properly.
- Functionality cookies: Used to remember your language preference and other personalisation settings.
- Analytics cookies: Used to collect information for monitoring and improving platform usage.
- Marketing cookies: Used to display relevant ads based on your interests (only with your consent).
You can control or disable cookies through your browser settings. However, disabling certain essential cookies may limit the functionality of the platform.
5 Data Sharing and Disclosure
339 bat does not sell your personal information to third parties. Information may be shared in the following limited circumstances:
5.1 Service Providers
Trusted third parties that assist in operating our platform — such as payment processors, technology infrastructure providers, and customer support services — may receive information to the extent necessary. These organisations operate under strict confidentiality agreements and may use the information only for the designated purpose.
5.2 Legal Obligations
Information may be disclosed where required to comply with a court order, a lawful request from a government authority, or applicable law.
5.3 Fraud Prevention
Information may be shared with relevant authorities to detect and prevent money laundering, fraud, or other illegal activities.
5.4 Business Transfers
In the event of a business merger, acquisition, or asset transfer, user information may be transferred. We will notify you in advance in such circumstances.
6 Data Storage and Security
339 bat uses industry-standard security measures to keep your personal information secure.
6.1 Technical Safeguards
- Data transfers are secured using SSL (Secure Socket Layer) encryption.
- Stored data is kept in encrypted form on secure servers.
- Regular security audits and vulnerability assessments are carried out.
- Two-factor verification (OTP) is in place for account access.
6.2 Retention Period
Your information will be retained for as long as your account remains active. After account closure, certain information may be retained for as long as necessary to meet legal obligations, resolve disputes, and enforce agreements. Any information no longer needed is securely deleted within a set timeframe.
6.3 Limitations
It is not possible to guarantee complete security of data transmitted over the internet. While we take the highest available security measures, we cannot accept full responsibility for risks inherent to the internet. Keeping your account password confidential is your own responsibility.
7 User Rights
As a user of the 339 bat platform, you have certain rights over your personal information.
7.1 Access and Correction
You may view and correct the information stored in your account at any time. To request a detailed copy of the information we hold about you, please contact our support team.
7.2 Deletion Requests
In certain circumstances you may request that your information be deleted. However, information related to legal obligations or ongoing transactions may fall outside the scope of such a request.
7.3 Objection to Processing
You may object at any time to the use of your information for marketing or promotional purposes. Upon receiving such a request, 339 bat will take the necessary action within a reasonable time.
7.4 Portability
You may request that your account information be provided in a structured, machine-readable format, which will be supplied where technically feasible.
8 Protection of Minors
All services on 339 bat are intended solely for individuals aged 21 or above. We do not knowingly collect personal information from minors or provide services to them.
Age is verified at the time of registration. If an account holder is found to be under 21, the account will be closed immediately and all associated information will be deleted. If a parent or guardian believes their child is using this platform, please contact our support team immediately.
9 Third-Party Links
The 339 bat platform may at times contain links to game providers or other third-party services. These third parties have their own privacy policies and 339 bat has no control over their practices.
We recommend that you read the privacy policy of any third-party service before using it. 339 bat is not responsible for the practices or privacy conduct of third parties.
10 Policy Changes
339 bat reserves the right to update this privacy policy at any time. For significant changes, a notice will be sent to your registered email or mobile number, or a notification will be posted on the platform.
Continued use of the platform after any changes will be considered acceptance of the updated policy. It is therefore advisable to review this page regularly. The date of the most recent update will always be shown at the top of the page.
For more details about this policy or answers to general questions, visit our FAQ page.
11 Contact
If you have any questions, concerns, or requests regarding this privacy policy, please get in touch with us:
- Instant support is available via 24/7 live chat.
- Email: [email protected]
- Support is available in both Bengali and English.
Formal data protection requests (such as requests to access, correct, or delete your information) should be sent by email. We will respond to your request within a reasonable time.